setting up email autoresponders

If you have a POP3 mailbox set up on our server, it's possible to set up an automatic reply that the server will send out to someone when they send you an email.

ie: I send an email to sales@yourbusiness.com.au and I get a message straight back saying "Thanks for your email, we will be in touch with in 2 busines days to confirm your booking".

To do this, you need the login details to your hosting's Control Panel. As with everything inside the cPanel, if you don't understand it, DON'T TOUCH IT!

to add an autoresponder

1. Log in to the Control Panel - www.yourdomainname.com.au/cpanel
2. Click on the Autoresponders icon
3. Click the Add Auto-responder button
4. Character Set - leave this set to utf-8
5. Email - this is the email address you want the autoresponder to come from. Type the first half of your email address in the box provided then choose the second half of the email address from the drop down box.
6. From - Type your name or business name in here (or your email address if you want). This appears in the FROM field in the users email program.
7. Subject - Type the subject you want to appear in the email.
8. HTML - unless you have raw html code to plug in here that we have custom written for you, leave the tick out of the box.
9. Body - type your message in.
10. Click CREATE/MODIFY

to modify an autoresponder

1. Log in to the Control Panel - www.yourdomainname.com.au/cpanel
2. Click on the Autoresponders icon
3. Click the Edit link next to the auto responder for the one you want to change
4. Character Set - leave this set to utf-8
5. Email - this is the email address you want the autoresponder to come from. Type the first half of your email address in the box provided then choose the second half of the email address from the drop down box.
6. From - Type your name or business name in here (or your email address if you want). This appears in the FROM field in the users email program.
7. Subject - Type the subject you want to appear in the email.
8. HTML - unless you have raw html code to plug in here that we have custom written for you, leave the tick out of the box.
9. Body - type your message in.
10. Click CREATE/MODIFY

to delete an autoresponder

1. Log in to the Control Panel - www.yourdomainname.com.au/cpanel
2. Click on the Autoresponders icon
3. Click the Delete link next to the auto responder for the one you want to delete
4. Are You Sure - click yes